Privacy policy

Effective Date: May 2025

At LabVille.eu, we are committed to protecting your privacy and handling your personal data responsibly and in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

1. Who We Are

LabVille.eu
Tytusa Chałubińskiego 9/2
02-004 Warsaw, Poland
Email: sales@chemville.eu

2. What Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment and transaction details (processed securely via third-party payment gateways)

  • Order history and support communication

  • IP address and browser/device information (for analytics and security)

We do not store full credit card numbers or sensitive payment data on our servers.

3. How We Use Your Information

We use your personal data for:

  • Processing and fulfilling your orders

  • Customer support and communication

  • Shipping, tracking, and logistics

  • Legal compliance (e.g., invoices, customs forms)

  • Marketing emails (only if you opt in)

  • Preventing fraud and ensuring website security

We may contact you regarding safety notices or important product updates related to chemical items you’ve purchased.

4. Sharing of Information

We do not sell your personal data. Your information may be shared with:

  • Payment processors (e.g., PayPal, Stripe)

  • Shipping and logistics providers

  • Legal or regulatory authorities, when required

  • IT service providers (e.g., website hosting)

All third parties are obligated to handle your data securely and in compliance with GDPR.

5. Data Retention

We keep your order and contact data for tax, legal, and warranty purposes, usually for 6 years. You can request deletion of your account and personal data at any time, unless legally required to retain it.

6. Your Rights (GDPR)

As an EU customer, you have the right to:

  • Access your personal data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Port your data to another provider

  • Withdraw consent at any time (e.g., unsubscribe from emails)

To exercise these rights, contact sales@chemville.eu.

7. Cookies and Tracking

We use cookies to:

  • Improve website performance and usability

  • Analyze traffic through tools like Google Analytics

  • Enable features such as the shopping cart

You can manage cookie preferences through your browser settings.

8. Chemical Safety and Legal Use

Any product safety information we store or send (e.g., SDS files) is for informational purposes only. We are not responsible for how you use, store, or interpret this information. By using our site, you acknowledge your responsibility for ensuring that chemical products are used legally and safely.

9. Security

We implement industry-standard security measures, including encryption (SSL), firewall protection, and secure third-party processors to protect your data.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. The latest version is always available on our website.

11. Contact

If you have questions about this Privacy Policy or your personal data, please contact:
📧 sales@chemville.eu
📍 Tytusa Chałubińskiego 9/2, Warsaw, 02-004, Poland